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Congratulations on Your Vehicle Purchase!

Common Questions About Your Financing

If you've already signed paperwork with your dealership and are already enjoying your vehicle, we know you probably have a few questions.

How Do I Know My Loan Is Approved?

Once we've opened your HFDFCU membership savings account, that generally means your loan is approved. Following this, watch for two things that will happen in rapid succession:

  • Your Membership ID and membership savings account information will be mailed or e-mailed to you
  • Your loan details will be mailed to you by USPS mail

Keep in mind: There's no need to pre-emptively join HFDFCU before financing is approved.

What Are My Loan Terms and Due Date?

HFDFCU uses the details that you finalize with the finance office where you purchased your vehicle. HFDFCU will take those details and mirror them to the loan that we're providing. The loan details we're mailing to you will outline that information.

HFDFCU loans are fixed-rate, simple interest loans, which means:

  • There is no prepayment penalty.
  • Additional payments are allowed at any time.
  • Posting principal-only payments is also allowed, but only after your required monthly standard loan payment is fulfilled.
  • Principal-only payments must be conducted manually by HFDFCU staff, meaning a call or in-branch visit would be required.

Why Can't I See My Loan In RescueNet Online Banking?

If you've already enrolled in RescueNet online banking, your new loan will appear once those details have been finalized between your dealership and the HFDFCU loan team. This doesn't mean there's a problem with your loan — it just means we're still working on loading those details into our processing system.

Do I Get a Monthly Loan Bill? When Do I Receive Statements?

HFDFCU does not send separate loan statements, bills, or payment coupons. We produce a combined account statement for each member, which lists your original credit union Membership Savings Account plus any loan or line of credit accounts. RescueNet online banking can be set-up to e-mail you a payment reminder.

Statements are sent either quarterly or monthly. Monthly if you’ve opened a Checking Account and/or have added direct deposit; Quarterly in all other instances.

  • Once direct deposit is set-up, statements are sent monthly.

How Do I Set-Up Payments For My loan?

We list details on easy, self-service methods to pay your loan, at our Paying Your Loans guide. This guide lists ways to pay your loan, including:

  • Use EZPayment: Self-service online from outside savings or checking account (free)
  • Use EZPayment: Self-service online from outside debit card (fee)
  • Direct deposit from an outside account to HFDFCU (free)
  • Bill payment transmittal from an outside account (free)
  • Use RescueNet: Automatic transfer from HFDFCU accounts (free)
  • In-person branch payments (free)

Our Loan team is available to assist

Need more answers about your loan? Our Loan team is available on weekdays by e-mail at loans@hfdfcu.org. Or call or text us at 808-853-2355.

Auto lease buyouts can always be financed, based on the value of your vehicle. Be sure to check with your leasing company to determine all buyout terms. Our Loan team can work with you to determine next steps.

Yes! Lifeline Loan Protection is borrower-paid coverage that can be applied to any loan in the event of disability, unemployment, or death. Options include coverage for monthly payments or loan balance, and can include coverage for all borrowers and all borrowers' dependents. Our Loan team can discuss your options and costs.

We never charge a prepayment penalty. All auto loans are calculated using simple loan interest, which means the interest you owe is based on your current balance at the time of your payment.

Additional standard payments (also called prepayment) and principal-only payments are never penalized by HFDFCU.

All borrowers are required to make a full standard payment every month. Thereafter, any additional standard or principal-only payments can be applied.

  • Additional standard payments can be done without intervention (the same way you do now).
  • Principal-only payments must be conducted by HFDFCU — Please call or visit in-branch to initiate this.

HFDFCU auto loans are simple interest loans, meaning posting any additional payments on the same day and separately from a full standard monthly payment will always be applied without additional accrued interest. This mimics a principal-only payment.

  • Same day example: On Day-0, post standard payment (principal and interest applied); Also on Day-0, post additional payment of any amount (principal applied, no interest has accrued to apply).
  • Separate day example: On Day-0, post standard payment (principal and interest applied); Then on Day-3, post additional payment of any amount (principal applied, accrued interest from 3 days is applied).

However, posting a payment a day or more after a full standard monthly payment would incur daily accrued interest, which means a true principal-only payment must be requested with HFDFCU.

Serving Hawaii’s Bravest Since 1937

For generations, Honolulu Fire Department Federal Credit Union has stood alongside Hawaii’s firefighters and their families—providing the financial tools, guidance, and support they need both on and off duty. As a member-owned credit union, we’re committed to protecting your financial future with the same dedication you bring to protecting our community.

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